TICKETING management tool that contributes to customer loyalty and improve the interaction between representatives of a company. It is about recording and classifying individual information in order to speed up the resolution of contingent problems. Nowadays a high percentage of customers base their satisfaction on not having to repeat their demands and problems when buying a product which makes TICKETING an important element. It includes, for example, the FAQ, which in many cases avoids slow interaction with callcenters and agents. Try to speed up the solution while still keeping the warm and more humane treatment.
